Need to return something? No problem! If you’re not satisfied with your purchase, you can return any LGear item/s within 30 days of the ship date of your order. All you need is your order number and the email address associated with your order to get started.
Items can be returned within 30 days of the ship date of your order. Returned products will only be accepted if they are in unused condition with the original packaging intact and the return is completed by emailing firstname.lastname@example.org. We cannot guarantee that your item will be accepted as a valid return if it does not meet these requirements. If your item is not accepted as a valid return you may not receive your exchange or store credit.
Your item(s) may be returned for either an exchange or store credit. You may return gifted items that were originally purchased from lgear.com for exchange or store credit to the original purchaser only.
Your refund will cover the value of the returned item(s) at the time of purchase, minus any discounts that were applied to your order. Your refund will be issued in the form of store credit once the returned items have been received, processed, and restocked at our Headquarters.
If you choose an exchange for your returned item(s), your new exchange order will be processed and shipped once your returned item(s) have been received at our Headquarters. If you are owed a partial refund due to a price difference in your exchange order, please refer to the Refund Policy above. If there is a difference left to pay for the item(s) in your new exchange order, you will be sent a link via email to complete payment on our website for your new order. Your new exchange order will only be shipped out to you once any outstanding payments are completed.
International Return PolicyWe support international returns! If you are outside of the U.S. and unsatisfied with your purchase, don't worry! We can help you return your item(s) for a store credit as long as the item is in unused condition and the original packaging is intact. However, we are not able to cover return shipping fees for packages that are returned to us from outside the U.S. If you are located outside of the U.S., you may start your return by emailing email@example.com and you will be sent instructions for mailing your item(s) to our Headquarters. Please feel free to email our team with any questions regarding the international return process at firstname.lastname@example.org